Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services of UnblockedOps LLC, a New York limited liability company ("UnblockedOps," "we," "us"). By using this site or engaging our services, you agree to these Terms.

1. Services

UnblockedOps provides diagnostic and advisory services for AI and infrastructure systems, including assessment of cost and security blockers and prioritized recommendations. Our deliverables are advisory in nature. We diagnose and recommend; implementation of any recommendation is the client's responsibility unless a separate, written, fixed-scope engagement states otherwise. We do not guarantee any particular outcome, cost saving, security result, or business result.

2. No professional, legal, or security warranty

Our recommendations are provided on an "as is" and "as available" basis for your independent evaluation. They do not constitute legal, financial, or compliance advice, and do not certify that any system is secure or compliant with any standard or regulation. You are responsible for validating and implementing any recommendation in your own environment.

3. Intellectual property

The methodology, frameworks, templates, and analytical methods used to produce our deliverables remain the exclusive property of UnblockedOps. Upon full payment, the client receives a non-exclusive, perpetual license to use the specific written deliverable produced for that engagement for the client's internal business purposes. Nothing transfers ownership of our underlying methodology or pattern library.

4. Fees and payment

Fees, scope, and payment schedule for any engagement are set out in a separate written proposal or order. Unless that proposal states otherwise: a deposit is due to reserve the engagement and the remaining balance is due on delivery of the engagement's written deliverable; invoices are payable within 30 days of the invoice date; fees are non-refundable once work on the engagement has begun, except where required by law; and past-due amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. The First Look is provided at no charge. Payments are processed by a third-party processor; by paying, you also agree to that processor's terms.

5. Confidentiality

Each party agrees to protect the other's non-public information disclosed during an engagement and to use it only for the purpose of that engagement. We may describe engagements in anonymized, non-identifying form for case studies and content unless a separate agreement says otherwise.

6. Limitation of liability

To the maximum extent permitted by law, UnblockedOps's total liability arising out of or relating to the services or these Terms will not exceed the fees paid by the client for the specific engagement giving rise to the claim. We will not be liable for any indirect, incidental, consequential, or special damages, including lost profits or data.

7. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in New York County, New York, and you consent to their jurisdiction.

8. Changes

We may update these Terms from time to time. Material changes take effect when posted to this page, with the "Last updated" date revised accordingly.

9. Contact

Questions about these Terms: [email protected].