Terms of Service

1. Acceptance

These Terms of Service (the "Terms") are an agreement between UnblockedOps LLC, a New York limited liability company ("UnblockedOps", "we", "us"), and the person or organization using this website ("you"). They apply to your use of unblockedops.com (the "Site") and to the free consultation described in Section 3 (the "First Look"). By using the Site, or by booking or taking part in a First Look, you accept these Terms as of the effective date shown above. If you do not accept them, do not use the Site.

2. The Services

The Site is informational. It describes the practice, its method, its products, and the guarantees that apply to paid work, and it provides a way to book a First Look. The First Look and any paid engagement are together the "Services".

Paid work is governed by its own written agreement: a master agreement plus a one-page order for each product, signed before the work starts (together, the "Engagement Agreement"). The Engagement Agreement carries scope, price, payment timing, the guarantees and their remedies, confidentiality, ownership, liability, pause and cancellation. Where the Engagement Agreement and these Terms differ, the Engagement Agreement prevails. The public statement of what UnblockedOps guarantees is on the guarantees page, where each guarantee carries what it needs from you and what happens if UnblockedOps misses it; the order is where those promises become enforceable. Nothing in these Terms enlarges or narrows them.

3. The First Look

The First Look is a free, non-binding consultation. It runs one hour on what is blocking you, and it produces a written read (the "Write-up") delivered within one business day of the call. On the call we go through the finding that worries you most, and we form a read on the size of the rest. No payment card is required, UnblockedOps holds a limited number of First Looks each week, and neither party is obliged to go further. A mutual nondisclosure agreement is available on request before the call, on UnblockedOps' own standard form.

The Write-up is an initial read on what you showed us, stated as a read rather than a determination: "based on this, it reads as X." It is not an audit, a certification, a finding verified against your actual system, or legal or compliance advice. The Write-up ends with one line you may forward to whoever holds your review, stating that an engineer has assessed the gap and that remediation has a direction. That line makes no claim about whether any sign-off will be given, and no one is obliged to accept it, including your approver. Section 7 states the rights you have in the Write-up.

4. How the work is divided

UnblockedOps decides what to fix and how to approach each fix, and guides your engineers while they design and implement it in your system. You own your system, the changes made to it, and the risk carried by every decision in a plan, including a decision UnblockedOps recommends. A risk you accept carries the signature of one of your own executives. UnblockedOps does not run your security review and does not speak for your approver. For paid work, the Engagement Agreement states this division in enforceable form.

5. Your material

"Client Material" means anything you send or show us for a First Look or an engagement: a security review, a questionnaire, an audit report, an excerpt of one, or any other document or detail about your system. Bring the whole review if you have it.

By sending Client Material you confirm that you are free to send it. Give that a thought first: some report formats, a SOC 2 report among them, are distribution-restricted, and forwarding one can breach an obligation you already hold to your own auditor or your customer. What happens to Client Material once it reaches us is stated in the privacy policy. Confidentiality terms for paid work are in the Engagement Agreement, and the mutual nondisclosure agreement in Section 3 is available on request before that.

6. No credentials and no system access

UnblockedOps takes no credentials, keys, tokens, or access to your systems, on the First Look and on every guided engagement. Sessions run on a screenshare with your engineers driving. If work ever requires access of any kind, that access is papered separately, with its own access terms agreed before the work starts. If you send a secret by accident, we delete it and tell you, so you can rotate it.

7. Intellectual property

The writing, diagrams, and method on the Site, and the methodology behind the Services, remain the property of UnblockedOps. The methodology includes its templates, the structure of the register, the decision trees, and the library of de-identified patterns, including a pattern learned on your engagement once your name and your system are stripped out of it.

You may read the Site, quote a line from it with a link to the source, and send a page to a colleague. You may not republish this material as your own, and you may not fold it wholesale into something you sell.

Client Material remains yours. The Write-up is yours to keep and to use, including if we never speak again. The plan and the written deliverables from a paid engagement are yours, to run with your engineers, with someone else, or not at all. No other right in the methodology is granted, whether by implication or otherwise. For paid work, the Engagement Agreement carries the binding version of this section.

8. Acceptable use of the Site

Ordinary use is welcome. You may not scrape the Site into a product, probe it, or misrepresent who you are. UnblockedOps may block access to the Site when that happens.

9. Third-party services

Booking runs through Cal.com, which loads its calendar on the booking page and handles the booking under its own terms and privacy policy. Where the Site links to a site or service UnblockedOps does not control, UnblockedOps is not responsible for that site or service, its content, or its terms.

10. Disclaimers

THE SITE, THE FIRST LOOK, AND THE WRITE-UP ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. UNBLOCKEDOPS DOES NOT WARRANT THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, OR FREE OF ERROR. If you find a mistake on the Site, tell us.

Using the Site or taking a First Look does not create a professional advice relationship beyond what the Write-up itself states. Nothing on the Site and nothing in a First Look is legal, regulatory, or compliance advice, and nothing UnblockedOps produces certifies that your system is secure or compliant with any standard.

Sign-off is a decision made by a person with their own judgment and their own obligations, so no plan, UnblockedOps' included, can guarantee it. The guarantees written into an Engagement Agreement are the only promises UnblockedOps makes about the outcome of its work, they apply to paid products only, and nothing said on a call or written on the Site adds a promise beyond them.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNBLOCKEDOPS IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SITE, THE FIRST LOOK, OR THESE TERMS.

THE SITE AND THE FIRST LOOK ARE PROVIDED FREE OF CHARGE. FOR THEM, UNBLOCKEDOPS' ENTIRE LIABILITY, AND YOUR SOLE REMEDY, ARE LIMITED TO RE-PERFORMING THE FIRST LOOK OR CORRECTING THE WRITE-UP.

For paid work, liability is governed by the Engagement Agreement rather than by this section. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of Section 10 and this Section 11 may not apply to you.

12. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The state and federal courts serving Tompkins County, New York have exclusive jurisdiction over any dispute arising out of or relating to the Site, the First Look, or these Terms, and both parties consent to venue in those courts.

13. Changes to these Terms

UnblockedOps may change these Terms. When that happens, the effective date at the top of this page changes with them, and a material change reaches active clients directly rather than sitting here waiting to be found. Using the Site after a change takes effect means you accept it. You may stop using the Site at any time, and UnblockedOps may end your access to the Site for the conduct described in Section 8.

14. Entire agreement and severability

These Terms, together with the privacy policy, are the entire agreement between you and UnblockedOps covering the Site and the First Look, and they replace any earlier version of them. For paid work, the Engagement Agreement is the entire agreement and it prevails over these Terms. If a provision of these Terms is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.

15. Contact

UnblockedOps LLC, New York, USA. Questions about these Terms: [email protected].